The future of digital communication and payments
Did your digital transformation deliver?
Some organisations report a reduction in cost to serve, some a CSR saving, some a reduction of payment arrears, some an increase in customer satisfaction, however very few transformations deliver the whole business case, many solutions require compromises to be made. FMC are different.
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FMC solves these common billing issues...
19%
of invoices are overdue at any given time
2.8x
fewer reminders are sent when using digital compared to paper invoices
35%
of calls into customer call centres are related to billing
58%
of late payments are simply because customers forget to pay their invoice
48-90%
of bills paid on time. From the least efficient channel to the most
With proven customer results
36%
Improvement in Cash Flow
25grams
Carbon Footprint Reduction (Per document from paper to digital)
-95%
Reduction in Payment Errors
-84%
Reduction in Operational Costs
84%
Average Digitalisation Rate
Process Flow
Do you.....?
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Have legacy / multiple systems?
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Have the agility to change composition quickly?
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Have flexible and configurable communications messaging?
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Have the option to switch between channels and formats easily?
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Have automated reminders with configurable messages?
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Have a configurable, flexible and intuitive landing page?
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Have future proofed payment solutions?
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Provide your customers instant confirmation of payments?
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Have real-time visibility?
Solution highlights:
Whether it’s a full or partial transformation (to fill the gaps left by others) FMC support our clients through:
Optimising communication,
reducing the cost to serve, improving sustainability and improving reach, providing a true digital transformation utilising a multi-channel approach
Facilitating payments
by removing barriers, improving cashflow and reducing debt risk by providing a landing page which covers all payment options in a single place
Enabling engagement,
increasing traction with an embedded call to action within the communication, whilst automatically instigating reminders where needed
Key Facts
100%
System availability
5.7m
Transactions handled daily
89%
First contact resolution in support
5.2b€
Collected Monthly
0
Security incidents last 10 years
Our Partner
Orbyt is leading clients into the future of digital communication and payments across the whole of Europe. Providing a highly adaptable integrated SaaS solution that improves communication, simplifies the customer journey and improves cashflow.
Drive your digital transformation
Talk to the people behind the tech to find out how we can maximise customer communication and improve engagement.
